We strive to provide everyone the best experience and results during their visit at Polished. In order to maintain a comfortable environment for everyone, we ask all our customers understand our etiquette, cancellation and payment policies. We appreciate your cooperation!
Etiquette
Arrive early
Please arrive 15 minutes prior to your scheduled appointment time. When you come to Polished for a package of services, you’ll need time to review your forms and change into your robe. Early customers can rest and enjoy a beverage in our luxurious relaxation lounge before the session begins.
If you are not on time for your service, we may not be able to provide you with a full treatment. Be considerate of other clients who have scheduled services after you.
Don’t be loud
Please turn off or silence your cell phone before entering the spa. Conversations should be kept quiet as well. This ensures a serene environment for all guests.
Cancellations
We’ll remind you about your appointment via a phone call, text or email. If you must cancel an appointment, we require at least 24 hours notice. Failure to give 24 hour notice will result in forfeiture of your deposit or a late cancellation charge. After two late cancellations or no-shows, we’ll require pre-payment for any future services. Exceptions can be made for unavoidable emergencies, so please call us as soon as you’re able.
For Medi Spa Service
No cash or credit refunds can be made for pre-purchased Medi Spa packages, but we will be glad to provide in-store credit, as long as we have at least 24 hours notice of your cancellation. If there are repeated late cancellations, the doctor may refuse service.
For Groups
Parties or groups must give 72 hours notice for any cancellations or schedule changes. Failure to give us 72 hours notice will result in the full-service price to be charged to the credit card on file used to hold the appointment. A group cancellation is significant, and we must accommodate other clients.
A deposit is required for all large parties. We will deduct the deposit amount from your services upon checkout. If you do not show up, we cannot refund the deposit and you may be charged for the full price of the service. We will also provide you with a contract to sign before your visit.
Payment Methods
We accept the following payment types: Cash, Visa, MasterCard, Discover, American Express, Care Credit, Checks, and Polished Gift Cards.
You can apply for a Care Credit Card with us for your qualified Medical Spa needs. Please contact us for more information.
Payment Plans
Polished also offers manageable monthly payments via Cherry. Learn how it works and apply online.
Thank You!
At Polished, we pride ourselves in providing the best day spa and salon experience in Central PA. We look forward to helping you make your inner and outer beauty radiate! Please make your appointment today or contact us with any questions.